YOUR CONTRACT

The contract is between Lifestyle Leisure SL trading as Castell Montgri.com , Calle Iglesia, numero 17

17257,Toroella de Montgri, Girona, Espana

1. Website Information

All the information on this Website has been given in good faith, however, since we include so much detail and as the website is prepared up to 12 months in advance there may be occasions when advertised facilities may be altered or withdrawn for reasons outside our control during your own particular holiday. For example, planned entertainment may be charged or cancelled, or during the low season some of the swimming pools may be closed. Further, the operation of certain amenities a facilities may be subject to local licensing laws or religious holidays, Maintenance and local energy conservation measures may mean the campsite limits certain facilities. e.g. water supplies, weather conditions can cause electricity failures. In such circumstances as described Lifestyle Leisure SL shall be under no liability for any loss or damage arising there from. The operation and supervision of the campsite, transport and other services is subject to local laws, regulations, standards and codes of practise of Spain . We must draw your attention to the fact that some parts of the campsite or resort of Estartit may be in the process of development and building work but Lifestyle Leisure SL cannot accept any liability for any inconvenience, discomfort or annoyance which you may suffer from and building work being carried out, such work being beyond our control. We would also draw your attention to the fact that that certain facilities you may find that the management of the property utilised make a charge, for example, for the use of tennis courts, mini golf, equipment hire, sunbeds, etc.

2. Special Requests

Whilst we make every effort to adhere to any special requests no guarantee can be given. We may not be able to notify you before departure if we are unable to meet any special requests. To guarantee an exact plot on the campsite an additional charge of £7 per night will apply.

3. Campsite Rules

All customers will be expected to strictly adhere to campsite rules and regulations as lay down by the site management. A list of rules and regulations are available on site for customers. We do not set out these rules but we do make a contract with you on the basis that you will adhere to them. We cannot be held responsible in any way should you be expelled from the campsite for failing to adhere to these rules. If the campsite management fail to enforce their campsite regulations we cannot be held responsible for their failure to do so. Please note that the campsite will enforce that proper swimming attire are worn in their pools. The campsite reserve the right to charge for any second vehicles or trailers which may have to be parked in the campsite car park. Motor homes are not permitted to be parked outside your accommodation but can be parked in the campsite car park. Castell Montgri is a family orientated campsite and therefore we can not accept bookings from same sex groups under the age of 25.

4. Travel Documents

For British citizens a visa is not required to visit Spain . All British citizens must posses a valid ten-year passport including all children. Standard application time for a ten-year passport is one month however in the summer months the passport office experience heavy demand and delays may be possible. Please be certain to apply in time. Any passenger who is not a British citizen must check with the embassy of the country to be visited regarding possible Visa requirements. We advise where possible that customers use the safety deposit boxes on the campsite for items such as passports. We do not advise that items of high value be taken on a camping holiday; however, if valuables are taken please ensure they are correctly insured. You should also ensure that you are aware of any specific requirement relating to health and the country you are visiting. In the UK you should consult the Department of Health leaflet T1 (The travellers guide to health) available from Travel Agents or the department of Health. You should also check with your own Doctor before your departure as to whether any inoculations are considered available and necessary for your holiday. You should also contact the department of Health for Form El 11 also available at Post Offices, which is an agreement within the European Union enabling you to claim back a percentage of medical fees.

5. If You Have a Problem

In the unlikely event of they're being something not to your liking whilst you are on holiday that is in our direct control you must report it immediately to the suppler of the accommodation. This will give an opportunity to correct the matter so that it does not spoil your holiday. Unless there is a valid reason why you fail to report your complaint to your supplier then we will not consider ourselves to be liable in respect of complaints, which were not registered in resort. Your holiday enjoyment is our prime consideration. If the matter cannot be put right on the spot, detail of your complaint should be recorded on a Comment form available on request from your supplier. This should be handed to our representative; they will then give you a copy of the form, which together with an accompanying letter must be forwarded to Lifestyle Leisure SL, Castell Montgri , 17258 , L'Estartit, Espana within 28 days of the completion of the holiday. We will not accept liability in respect of claims outside this period. Please note that in any event any compensation payable for claims against Lifestyle Leisure SL other than compensation for personal injuries will not exceed two times the cost of the holiday. If your holiday is arranged through an agent and not directly with us then all monies paid to the agent in anticipation of a contract with Lifestyle Leisure are held by him as your agent until the booking is accepted and there after as our agent. Under no circumstances will any agent of ours have authority to expressly or implied alter the terms of the contract unless that agent has written authority to do so.

6. Personal Insurance

We believe personal insurance is essential for a worry free holiday, so we insist all our customers are insured. It is your responsibility to ensure that the insurance cover supplied is adequate. We strongly advise that travel insurance should be purchased from the date you pay your holiday deposit so that all amounts are insured should you need to cancel your holiday.

7. Our Responsibility

You will appreciate that there are many people and companies over whom we have no control who are involved in the planning and provision of your holiday. We have taken all reasonable steps to ensure that the suppliers of services provided are of an acceptable standard. As part of our policy of customer care Lifestyle Leisure SL will accept responsibility for the standard of service provided to you. We will accept responsibility for the proven negligent acts and/or omission of our employees and agents and our suppliers and subcontractors, servants and/or agents whilst acting in the scope of the course of their employment in respect of claims arising as a result of death, bodily injury or illness to you or any member of your party. You should note: liability will only be accepted if you can prove that death, injury or illness was caused by negligence of Lifestyle Leisure SL, its servants, agents, suppliers, or contractors. No liability can be accepted for the negligent acts of sea carriers or airlines nor for any other aspect of the holiday where liability is governed by international convention and where liability may not be limited or excluded. Lifestyle Leisure SL relies on the terms and limitations contained in the Athens Convention or such other international conventions as may be appropriate. We cannot accept responsibly or liability or loss, damage, or expense resulting from war or terrorist activates threatened or actual, civil unrest, closure of ferry terminals, closure of airports, industrial action, threatened action, threatened or actual or any event outside our control where such events delay, extend or compel a change in holiday arrangement. We will not be liable for any damages for either death, injury or illness or for any breach of contract if the same is due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care has been exercised or due to an event which even with all due care would not be foreseen or forestall.

8. If We Change Your Booking

As you will appreciate holiday arrangements are planned many months in advance and on rare occasions it may be necessary to make a modification to them and we reserve the right to make such changes at any time. In the majority of cases such changes will be minor but if they are of a more substantial nature we will do our best to advise you prior to your departure. If we are forced to make major changes notified before departure to your holiday we will pay you compensation in accordance with the table below. Such major changes being: Change of Accommodation

If you choose to accept the changed arrangement or purchase another holiday from us we will pay you compensation on the scales shown below. If you choose not to accept the change to arrangements we will refund you all the monies paid to us. However, in no case will we pay compensation if change is due to an event listed in paragraph 9.

Period of notification given to you - Compensation per booking percent of basic holiday cost (excludes supplements and insurance premiums)

More than 56 days - Nil

43-56 Days - 10%

29-42 Days - 15%

15-28 Days - 20%

0-14 Days - 25%

9. Force Majeure

Important-Compensation arrangements do not apply to, and we reserve the right to cancel your holiday in the event of changes caused by reasons of war, riots, civil strife, terrorist activities, industrial disputes, natural/nuclear disasters, fire, technical problems to transport, port closures, a adverse weather conditions and similar events beyond our control.

10. Holiday Prices

The holiday prices published are based on known costs. Prices can go up or down. The holiday price is the confirmed price on the date of booking.

11. Payment of Deposit

Our deposits are €150 or £100 for each week that you book. €300 or £200 for any number of days between 7 & 14. Your contract is with Castell Montgri.com a trading name of Lifestyle Leisure SL. When we receive your deposit it is understood that you are in acceptance of these booking terms and conditions. We will send our acknowledgement of your booking. If the deposit is not received within the following seven days we reserve the right to treat the booking as cancelled by you and to apply cancellation charges as detailed in paragraph 14. There is not a contract t between us until acknowledgement has been sent and it acts as our acceptance of the booking in accordance with the contract outlined in these booking conditions.

12. Payment of the Balance

Your balance is due 10 weeks prior to departure or 14 weeks prior to departure if you are resident in Republic of Ireland and are paying by cheque in Euros. We will send out a final invoice only upon payment of your final balance. If you do not settle your balance on the due date you could be liable for cancellation charges of up to 100% of the final invoice because we reserve the right to treat the booking as cancelled by you at anytime up to the date of departure. Therefore it is very important for you to pay the balance 70 days before departure or write cancelling your holiday in accordance with paragraph 14. A 1% charge will be levied on the final balance of all bookings when a credit card is used to pay any element of the holiday package. No charge for debit cards. If you pay your deposit by debit or credit card we reserve the right to charge the same card with the full outstanding balance of the holiday on the due date of the balance without giving any prior notification. If you do not wish us to use the same card details you must contact us prior to the due date to supply alternative means of payment.

13. If You Change Your Booking

If after your booking has been accepted you wish to transfer to a different holiday , change departure, or alter any detail of the booking we shall do our utmost to satisfy your requirements. If the change is 70 days or more before departure there will be an amendment fee of €30. Any change to details on the booking within 6 weeks of departure will incur a cancellation charge as set out in paragraph 14 below unless the new holiday departs on or before the original departure date in which case the normal amendment fee of €30 will be charged. The automatic debiting of your credit/debit card, with the appropriate amount (which we will have previously confirmed to you) will be debited accordingly.

14. If You Cancel Your Holiday

Should you or any member of you party be forced to cancel your booking once it has been accepted a valid cancellation can only be made if you give written instruction to us. The person who made the booking must sign the instructions. The effective date for the cancellation will be the date we receive your written instructions in our office. For this reason telephonecancellations cannot be accepted. If you cancel, a cancellation charge (being agreed damages to cover your estimated loss) calculated on the scale set out below becomes payable by you . We will automatically debit your credit /debit card, the appropriate amount (which we will have previously confirmed to you). Please note you may be able to make a claim under your holiday insurance.

Period before Departure of the cancellation notice from you.

More than 70 days - €150 per week booked

29-70 Days - 50% % of Total holiday price. Inclusive of extras

1-28 Days - 100% % of Total holiday price. Inclusive of extras

Important Notice

1. This Website was accurate at time of going LIVE January 2011. Please note that there may be changes to the content of this Website, which will be notified to you before any contract between us is concluded.